Privacy Notice and Cookies

We take your privacy and your data seriously. We are committed to protecting your personal data and respecting your privacy. This privacy notice is intended to give you information about how we collect and process the personal data you supply to us no matter what the format of that supply may be.

Please take time to read this privacy notice and any other notices we may provide to you when we collect or process your personal data. This privacy notice applies to Keelys LLP, a firm of solicitors regulated by the Solicitors Regulation Authority (SRA).

This privacy notice explains how we use any personal information we collect about you when you use this website, visit our office and/or use our wider services and how, when we do so, we comply with our legal obligations to you.

Topics:

Terms used in this policy
What information do we collect about you and how?
Cookies
Other websites
How will we use the information about you and why?
Marketing
Access to your information, correction and deletion-your rights
How long will we hold your data for
Transferring your information outside of the EEA
Complaints
Changes to our Privacy Policy
How to contact us

Data Controller means the person or organisation who determines the purposes for which and the manner in which any personal data is processed.

The Data Controller is Keelys LLP of 28 Dam Street, Lichfield, Staffordshire, WS13 6AA.

Our Compliance Officer for Data Protection is Sharon Lawrence. Any queries about this Policy should be directed to her and who can be contacted via e-mail slawrence@keelys.co.uk or via telephone 01543 420000 or by writing to us at the address above.

Data Processor means a person or organisation which processes personal data for the Data Controller.

Data Processing is any activity that involves the use of Personal Data.

What information do we collect about you and how?

Personal Data means any information relating to an identified or identifiable natural person, including, but not limited to, a first and last name, a home or other physical address and an email address or other contact information.

We also collect data automatically via cookies and analytics tools when you use our website.

We may process different types of personal data about you, as follows:

Identity data, including your name, username, date of birth, marital status, title and gender;
Contact data; including your address, email address, mobile phone number and any other appropriate contact details;
Financial data; including payment card details.

How we collect your Personal Data

We collect information about you when you fill in any of the forms on our website, e-mail us, write to us, call us or communicate with us in any other way.

Legal basis for Processing your Personal Data

We will only process Personal Data when we are allowed to do so legally. The legal bases for this processing are:

With your consent (and that can be withdrawn at any time as we explain below);
To enable us to perform a contract with you to deliver a service that you have ordered from us;
Where it is necessary for the purposes of what we refer to as our “legitimate interests”. In other words, processing personal information about you is necessary for the purposes of our legitimate interests in ensuring we provide to you the services you want to receive from us and your interests and rights do not override those legitimate interests;
If we are required to comply with a legal or regulatory obligations.

Website usage information is collected using cookies.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is then used to track visitor use of the website and to create statistical reports on website activity. For further information please read our Cookie Policy.

You can set your browser not to accept cookies but this may cause problems with the functionality of our website as a result.

We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it. The cookies this website uses are detailed below:

Cookie Name	Default Expiration Time	Description
`__utma`	2 years from set/update	Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.
`__utmt`	10 minutes	Used to throttle request rate.
`__utmb`	30 mins from set/update	Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.
`__utmc`	End of browser session	Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the `__utmb`cookie to determine whether the user was in a new session/visit.
`__utmz`	6 months from set/update	Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.

Other Websites

Our website contains links to other websites. However, this notice only applies to this website so when you link to other websites you should read their own privacy policy.

How will we use the information about you and why?

We will only use your Personal Data to:

Fulfil our contracts with you and supply you with the services you have asked for;
Manage our relationships with you and to improve our website and services;
Provide to you updates and marketing communications about our services that we think you may be interested in;
Carry out other business purposes, such as audits, internal communications and/or other administrative purposes;
Monitor to comply with legal and regulatory obligations;
For your security and safety whilst you are at our office.

In addition, and as we describe below, in the course of providing our services to you, we may also need to pass your information to various, specific third parties. In these instances, we will only provide the personal information necessary to deliver our services.

The categories of third parties to whom we may need to forward your Personal Data are:

Any third party contractors/service providers (including their sub-contractors) that provide a service to us or act as our agents, on the understanding they keep the information confidential. These may include, but are not limited to, any third parties that process information on our behalf (e.g. IT support services in areas such as internet service and platform providers, other software and service providers that provide business solutions, and any payment processing providers);
Our professional advisers (e.g. barristers, experts);
Companies we use for identity checks to fulfil our legal obligations and other companies we use to pursue debtors;
Insurance companies or regulatory authorities (e.g. SRA, ICO) so as to comply with any legal and regulatory issues and disclosures;
Any legal or crime prevention agencies and/or to satisfy any regulatory request if we have a duty to do so or if the law allows us to do so.

We will only use this information subject to your instructions, data protection law and our duty of confidentiality. We will not share your information for marketing purposes.

Access to your information, correction and deletion – your rights

The GDPR gives you certain rights in relation to the data we hold about you.

You have the right to access particular Personal Data that we hold about you. You therefore have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please e-mail our Compliance Officer Sharon Lawrence at slawrence@keelys.co.uk or write to us at the following address: 28 Dam Street, Lichfield, Staffordshire, WS13 6AA.

We shall respond promptly to any such request and in any event, within one month from the point of receiving the request and all necessary information from you. In certain (very limited) circumstances, we may make a small charge for this service. Our formal response will include details of the Personal Data we hold about you, including the following:

Sources from which we acquired the information;
The purposes for Processing;
The persons or entities with whom we are sharing the information.

You also have the right to receive your Personal Data in a structured, commonly used and machine readable format and have the right to ask us to transmit it to another controller if technically possible.

We want to make sure that your Personal Data is accurate and up to date. You may ask us to correct or remove without delay any information about you that you think is inaccurate by e-mailing our Compliance Officer or writing to us at the above address.

You have the right to seek a restriction of the Processing of your Personal Data in certain circumstances. Further, you have the right to lodge an objection if you feel that one of the grounds relating to your particular situation apply. When you exercise your right to object, we must stop any Processing unless we can show compelling legitimate grounds for the Processing, which override your interest, rights and freedoms, or the Processing is for the establishment, exercise or defence of legal claims.

Should you wish for us to completely delete all information that we hold about you, you should please contact our Compliance Officer.

How long will we hold your data for?

We operate data retention provisions that set out the length of time certain types of records will be maintained by us. Where those records contain Personal Data, we will ensure that the records are destroyed securely and are only kept for as long as necessary to deliver your services, administer your account and fulfil our professional obligations to you, also taking into account our need to meet any legal, statutory and regulatory obligations with which we are bound to comply.

Further, our need to use your personal information will be reassessed on a regular basis and we will dispose securely and safely of Personal Data which we no longer require.

You will have the opportunity to opt out or update or delete data at any point should you need to do so and details are set out in this policy as to how to achieve this.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you give to us may be transferred to countries outside the European Economic Area. For example, some of our third-party providers may be located outside of the EEA. Where this is the case we will take steps to make sure the right security measures are taken so that your privacy rights continue to be protected as outlined in this policy. By submitting your Personal Data, you are agreeing to this transfer, storing or processing.

If you use our services while you are outside the EEA, your information may be transferred outside the EU to give you with those services.

Complaints

If you feel that your personal data has been processed in a way that does not comply with the GDPR, you have a specific right to lodge a complaint with the relevant supervisory authority. The supervisory authority will then inform you of the progress and outcome of your complaint. The supervisory authority in the UK is the Information Commissioner’s Office.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 5^th November 2025.